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Returns & Exchanges

Thank You! Haynes greatly appreciates the opportunity to help furnish your home, and it is Haynes’ sincere hope that your purchase will bring you many hours of enjoyment! Haynes’s promise is to offer first quality furniture, mattresses, and floor covering at the lowest prices in the furniture industry.

For your convenience, the following contact emails and phone numbers are provided:

• For day of delivery or day of customer pick up questions, please call the store number provided on the front of the sales ticket;
• For after-delivery service, please email customerservice@haynesfurniture.com or call 800-768-0348;
• For questions concerning your financed account, please email billing@haynesfurniture.com or call 866-538-4489.

The following Terms and Conditions apply to your purchase:

WILL IT FIT?: It is your responsibility to ensure that all items will fit in the designated areas of your home. If your home has narrow doorways, staircase turns or low ceilings, you should measure these locations to ensure proper fit. The furniture must fit in the normal pathways of your home as Haynes cannot hoist furniture to an upper floor. Haynes does not dismantle furniture as that voids the manufacturer’s warranty. It is important that your room is empty and the space is available to receive your new furnishings. Haynes’ drivers are not able to move or handle your other furnishings or electronics, nor can they affix anything to your walls. If your furniture is unable to be fitted in the desired location, you will receive an in-store credit for the cost of the furniture (delivery fees are not eligible for the in-store credit). Additionally, in the event you choose our home delivery service, a redelivery fee will also apply.

SPECIAL ORDERS: We make every effort to meet the estimated delivery date on your special order. However, our manufacturers occasionally miss their promised shipping date. As soon as Haynes is informed of a change in the arrival date of your order, Haynes will advise you. Special orders are subject to a 50% cancellation fee unless the cancellation is made prior to the commencement of production of the merchandise. Please see the special order agreement for complete details.

MANUFACTURING DEFECTS AND DELIVERY DAMAGE: Virtually all of the merchandise Haynes sells comes with a factory warranty which covers defects, but NOT damage due to everyday use. Most manufacturers provide a one year warranty. Upholstery manufacturers do not guarantee their product for shrinkage, color fastness or pilling. Further, as part of our Quality Assurance program Haynes carefully inspects your merchandise for manufacturing defects before release and Haynes make every effort to ensure deliveries take place without damage. If delivered, Haynes asks that you report any visible manufacturing defect or any visible delivery damage to the delivery driver before the delivery truck leaves your premises. Any latent damage must be reported within 24 hours of delivery. For customers who pick up their merchandise, any manufacturing defects must be reported on the same day as pick up. In the event you designate someone besides yourself to pick up or receive your merchandise, it is the responsibility of your designee to inspect and report any defects or damages; failure of your designee to do so will result in your having accepted the merchandise “AS IS”. Once Haynes has received your report of defect or damage, Haynes will schedule a technician to come to your location (not available for locations more than 45 miles from your Haynes store) to assess and repair the defect or damage In those instances where defects or damages do occur, the following applies.

Stock Merchandise is product provided from Haynes’ warehouse stock and it will be provided to you in factory condition. Only in the event Haynes determines the Stock Merchandise cannot be returned to factory condition will Haynes replace the defective or damaged merchandise. In the event a replacement is authorized, the warranty term of the replacement merchandise will be limited to the remaining term of the original warranty. Merchandise picked up by the customer must be returned to the purchasing location at customer’s sole cost and expense. Should Haynes be unable to replace the merchandise within 30 days, Haynes will offer you an in-store credit. You agree that neither Haynes nor its representatives will be liable for any delays in delivery of merchandise to you.

Floor Merchandise is product sold at substantially reduced prices directly off our sales floor. Due to the discounts offered on floor merchandise, all sales of Floor Merchandise are sold “AS IS” and are final; Haynes will not authorize a refund, exchange or return on Floor Merchandise product for any reason. Haynes provides our customers with an opportunity to inspect all Floor Merchandise prior to purchase and complete an Inspection Sheet. Floor Merchandise will be provided to you in substantially the same condition as recorded on the Inspection Sheet. Should Haynes be unable to provide the Floor Merchandise in substantially the same condition as recorded on the Inspection Sheet, Haynes will schedule a technician to come to your location to assess and repair the defect or damage. Only in the event Haynes determines the Floor Merchandise cannot be returned to Inspection Sheet condition will Haynes replace the defective or damaged merchandise; if replacement is not possible then Haynes will offer you an in-store credit. Merchandise picked up by the customer must be returned to the purchasing location at customer’s sole cost and expense. You agree that neither Haynes nor its representatives will be liable for any delays in delivery of merchandise to you.

Clearance Merchandise is product noted as such on the price tag accompanying the merchandise. All sales of Clearance Merchandise are sold “AS IS” and are final; Haynes will not authorize a refund, exchange, return or repair (including delivery damage repair) on Clearance Merchandise product for any reason.

In the unlikely event damage occurs to your property, home, or business during the course of a delivery, it must be reported to the delivery driver before the delivery truck leaves your premises and noted on the delivery manifest. No claims shall be allowed after the drivers have left your property.

ALL OTHER RETURNS AND EXCHANGES: No two pieces of furniture are identical, so the wood grain, color and stitching of your furniture could vary from the pieces you saw on our showroom floor. Therefore, returns and exchanges will not be authorized for any reason other than manufacturing defects or delivery damage that cannot be restored. However, if unusual circumstances dictate an exception to this policy, then an authorized exchange or return will be subject to a restocking fee of the greater of $100 or 15% of the purchase price. Please contact Haynes’ Customer Service at customerservice@haynesfurniture.com or call 800-768-0348 to determine if an exception is available. All such exchanges and returns must be accompanied by a Returned Merchandise Authorization issued by Haynes Customer Service. Merchandise that is not in substantially the same condition as when purchased cannot be exchanged or returned. Except as hereinafter provided, customer is responsible for all costs related to returns and exchanges, including, but not limited to, delivery fees. The following exceptions apply:

Bedding: Pursuant to applicable federal and state laws, all bedding sales are final. However, in the event that the bedding has not been removed from its original sealed packaging, bedding may be exchanged or returned at the time of pickup or delivery. Both exchanges and returns are subject to a restocking fee of the greater of $100 or 15% of the purchase price. All of our mattresses, with the exception of mattresses sold on an “as-is” basis, come with a manufacturer’s warranty. Haynes will assist our customers in submitting any claims under the manufacturer’s warranty. In the event the law tag is removed from the bedding, the warranty is automatically voided.
Bedding Comfort Guaranty: Certain bedding manufacturers offer a one-time comfort reselect option on their merchandise. See salesperson for details and applicability to your purchase.
Rugs: Rugs may be exchanged or returned subject to a restocking fee of the greater of $50 or 10% of the purchase price within five (5) days from the date of customer pickup or delivery. The restocking fee will be waived for one exchange for a rug of equal or greater price.

REFUND POLICY: Refunds, where applicable, are processed in accordance with the following:

• Cash - Refunded by check from Haynes’s corporate office and sent to the customer's address on file, no later than 5 business days after merchandise return;
• Check - Refunded by Haynes’s corporate office and sent to the customer address of record 14 business days after the original sale;
• Debit/Credit Cards - Refunded by the store no later than 5 business days after merchandise return;
• In - House Financing: Credited by Haynes’s corporate office within 3 business days after merchandise return;
• All Other - See store business office for details.

CANCELLATIONS: Orders that are cancelled by the customer within one day of scheduled pick up or delivery shall be subject to a restocking fee of the greater of $100 or 15% of the purchase price. All other eligible cancellations will be entitled to a full refund.

DELIVERY: Haynes is pleased to provide delivery for our customers. Our delivery hours are 8 am to 9 pm. Haynes will contact you the afternoon before your scheduled delivery to provide you with a three hour estimated time frame. Haynes will make every effort to complete your delivery within this time frame. However, delivery times are estimates and you must be available the entire day your delivery is scheduled. Due to delays on the road there may be occasions when Haynes is unable to meet this time frame. Should this happen, you will be notified of the delay and given a revised delivery window. Requested time frames are available for an additional fee. Customers are not obligated to use the delivery services provided by Haynes and may secure delivery via another company (deliveries made by such other companies will be treated as a customer pickup). Refused deliveries (including, but not limited to, no-fits, customer not-at-home and on-the-road-reschedules) shall be subject to an additional redelivery charge.

CUSTOMER PICKUP: You are solely responsible for the safe loading and transportation of your merchandise, including, but not limited to, providing your own blankets, furniture pads, rope, straps and related supplies. For insurance purposes, Haynes cannot assist you in: (i) loading mattresses and/or box springs onto any open air vehicles (such as pickup trucks) or uncovered trailers; (ii) loading any merchandise when, in Haynes’ sole discretion and judgement, the result would be an unsafe condition; (iii) securing your load, including, but not limited to, providing rope, straps or other supplies. Most merchandise will be provided to you in the factory carton and will require your assembly. To ensure merchandise availability, please schedule the pickup of your merchandise with your sales associate and make the necessary arrangements to complete the pickup on that date. If merchandise is not picked up within 5 days of the scheduled pickup date, the merchandise will be returned to our warehouse and a restocking fee of the greater of $100 or 15% of the purchase price will be charged to you.

EXCLUSION OF WARRANTIES: ANY WARRANTIES APPLICABLE TO ANY MERCHANDISE PURCHASED PURSUANT TO THIS ORDER ARE LIMITED TO ANY MANUFACTURER’S WARRANTIES ONLY. HAYNES HEREBY EXPRESSLY DISCLAIM ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. THERE ARE NO WARRANTIES WHICH EXTEND BEYOND THE DESCRIPTION, IF ANY, ON THE FACE OF THIS ORDER. FURNITURE USED IN RENTAL HOMES OR COMMERCIALSETTINGS IS SOLD AS IS AND IS NOT COVERED UNDER MANUFACTURER’S WARRANTY.

LIMITATION OF REPAIR SERVICES: Haynes does not provide repair services on merchandise past its applicable warranty period.

COLLECTION COSTS (INCLUDING ATTORNEY FEES): In the event there is an unpaid balance due Haynes or any of its affiliates or you otherwise breach your agreement with Haynes or any of its affiliates, you agree to pay costs of collection, including attorney’s fees of 33 1/3% of all amounts owed.

DISPUTE RESOLUTION: Any controversy, claim or dispute relating in any way to this purchase, directly or indirectly, shall be brought in Virginia state court in the jurisdiction in which you made the purchase, and you agree to the exclusive jurisdiction of the state courts of the jurisdiction in which you made the purchase. Your agreement with Haynes concerning or relating to this purchase shall be governed by, and construed in accordance with, the laws of the state of Virginia. You agree that any claim for loss or damage that you bring against Haynes in connection with this purchase must be instituted in Virginia state court in the jurisdiction in which you made the purchase within one (1) year of the date you incurred the alleged loss or damage, regardless of whether you were then aware of the alleged loss or damage. You agree to waive any right to a trial by jury in any action relating in any way to this purchase, directly or indirectly, and you agree that this waiver of any right to a trial by jury shall not be waivable by you or Haynes. If you bring an action against Haynes for any controversy, claim or dispute relating in any way to this purchase, directly or indirectly, and Haynes prevails at any pre-trial dispositive motion, at trial, or at any subsequent appeal and/or retrial, you agree to reimburse Haynes for the reasonable attorney’s fees and costs Haynes incurs in defending itself in the action.

LIMITATION OF REMEDIES: You shall not be entitled to recover from Haynes any consequential or incidental damages, including without limitation, damages for loss of use, loss of time, or loss of profits or income. You expressly waive any right to collect damages in excess of the sales ticket and/or the cost to repair property damage (but only if reported prior to the driver leaving your property).

ENTIRE AGREEMENT: These Terms and Conditions and the sales invoice on the reverse side contain the entire agreement and understanding of the parties concerning the transaction. These Terms and Conditions may not be modified, canceled, rescinded or revoked, in whole or in part, except in writing and, in the case of Haynes, signed by an officer of Haynes. If any part hereof is determined to be invalid by a court of competent jurisdiction, the remaining Terms and Conditions will remain in full force and effect. No waivers or statements made by representatives of Haynes will be binding unless set forth in writing.