Delivery & Pick-Up

COMPLETE YOUR PURCHASE
Once you find the piece(s) you love, select Deluxe White Glove Delivery at checkout. If your items are within 100 miles, your delivery fee will be as stated.

Make sure:

• DURING CHECKOUT, LET OUR TEAM KNOW ABOUT ANY DELIVERY OBSTACLES LIKE TRICKY STAIRCASES, ELEVATORS, CERTIFICATES OF INSURANCE, ETC. (IF ORDERING ONLINE, PLEASE UTILIZE THE SPECIAL DELIVERY INSTRUCTIONS SECTION IN CHECKOUT FOR YOUR NOTES.)
• YOUR ITEM(S) WILL FIT IN YOUR ROOM AND THROUGH NECESSARY PATHWAYS

SCHEDULE YOUR DELIVERY
Once your purchase arrives at our warehouse, we'll reach out to schedule your delivery.

Make sure you:

• PLAN FOR A PERSON 18+ TO BE FREE THE ENTIRE DAY YOU CHOOSE
• NOTIFY US OF ANY SPECIAL ARRANGEMENTS NEEDED, SUCH AS CERTIFICATE OF INSURANCE

COMPLETE YOUR PURCHASE
Once you find the piece(s) you love, select Swift & Simple Delivery at checkout.

Make sure:

• YOUR ITEM(S) WILL FIT IN YOUR ROOM AND THROUGH NECESSARY PATHWAYS

SCHEDULE YOUR DELIVERY
Once your purchase arrives at our warehouse, we'll reach out to schedule your delivery.

Make sure:

• PLAN FOR A PERSON 18+ TO BE FREE THE ENTIRE DAY YOU CHOOSE
• NOTIFY US OF ANY SPECIAL ARRANGEMENTS NEEDED, SUCH AS CERTIFICATE OF INSURANCE

CLEAR & PREPARE YOUR SPACE BEFORE DELIVERY
We load our trucks for your big day one day before delivery. We'll call with a 3-hour delivery window, so you can better plan for the big reveal.

Make sure you:

• CLEAR YOUR ROOM & NECESSARY PATHWAYS TO ENSURE YOUR ITEM(S) IN THE BOX WILL FIT
• LET US KNOW OF ANY OBSTACLES - TRICKY STAIRCASES, ELEVATORS, ETC.
• PLAN FOR A PERSON 18+ TO BE PRESENT FOR YOUR DELIVERY DAY

IT'S DELIVERY DAY!
Your delivery team will call you when they are on their way. You can also track today's delivery here.

Make sure you:

• KEEP YOUR PHONE HANDY • WE WILL REACH OUT WITH ANY UNFORESEEN UPDATES OR DELAYS
• HAVE A PERSON 18+ PRESENT FOR THE ENTIRE DELIVERY
• KEEP ANY PETS SAFELY IN A SEPARATE SPACE DURING YOUR DELIVERY

GET READY TO UNVEIL YOUR NEW FURNITURE
Our professional team will deliver your boxed order into the room of your choice. Before your delivery team leaves, we'll call to ensure your order arrived in perfect condition.

Make sure you:

• OPEN THE BOX(ES) AND REPORT ANY DAMAGE WITHIN 24 HOURS OF DELIVERY

We'll then get out of the way so you can assemble your furniture and add the finishing touches.

Haynes is here, at your service!

COMPLETE YOUR PURCHASE
Once you find the piece(s) you love, select Free Store Pick-Up at checkout at either your outlet or warehouse- wherever the piece is in stock.​ Once your order is complete, our team will call you to schedule your pick up date and time frame.

Make sure:

• YOUR ITEM(S) WILL FIT IN YOUR ROOM AND THROUGH NECESSARY PATHWAYS

PLAN YOUR PICK-UP
Free same-day pick-up is available for in-stre purchases if your selection is in-stock at you local store or warehouse. Online purchases will be available for pick-up as soon as 2 days from the purchase date.
Our team will call you to schedule your pick up within 24 hours if your item is in stock and ready to go.​
If your item is not in stock, our team will call you when it is to schedule your delivery​.
If your item is in stock, but you are not ready to pick it up yet, make sure you pick it up within 7 days. 

Before you arrive:

• DOUBLE CHECK YOUR PICK-UP LOCATION
  • BASED ON PRODUCT AVAILABILITY, PICK-UPS ARE SCHEDULED AT EITHER OUR WAREHOUSE OR STORES
• PLAN TO ARRIVE DURING PICK-UP HOURS • SELECT YOUR PICK-UP LOCATION BELOW FOR DETAILS
  • VIRGINIA BEACH, VA HAYNES
  • NEWPORT NEWS, VA HAYNES
  • WEST END - RICHMOND, VA HAYNES
  • SOUTH SIDE - RICHMOND, VA HAYNES
  • WILLIAMSBURG, VA WAREHOUSE
• BRING A VALID PHOTO ID & YOUR ORIGINAL FORM OF PAYMENT
• BRING BLANKETS, FURNITURE PADS, STRAPS, AND TWINE TO SECURE YOUR PURCHASE
• PREPARE YOUR TRUCK OR TRAILER TO LOAD YOUR PURCHASE
• CLEAR YOUR ROOM & NECESSARY PATHWAYS AT HOME TO ENSURE YOUR ITEM(S) WILL FIT

PULL IN FOR YOUR PICK-UP!
Follow the signs to our pick-up area at your pick-up location. We'll get your item loaded, so you can then secure it and be on your way.

BRING HAYNES HOME!
We know you'll love it. Thank you for trusting Virginia's #1 Furniture Store with your home.

Haynes is here, at your service!

COMPLETE YOUR PURCHASE
Once you find the piece(s) you love, proceed through checkout and select Parcel Shipping. Please note Parcel shipping is only available on select merchandise.

Make sure:

• YOUR ITEM(S) WILL FIT IN YOUR ROOM AND THROUGH NECESSARY PATHWAYS

AWAIT THE ARRIVAL OF YOUR PACKAGE
Our partners will pack up and ship your purchase directly to you. Tracking information will be provided to you once it’s available.

In the meantime:

• CLEAR YOUR ROOM & NECESSARY PATHWAYS TO ENSURE YOUR ITEM(S) WILL FIT

ENJOY HAYNES, RIGHT TO YOUR DOOR
We know you'll love it!

Haynes is here, at your service!